Our Guarantee to You

All orders are covered by our 30 days no quibble guarantee

Online Ordering

Once an order has been placed we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. This does not constitute acceptance of your order, nor does it guarantee that all items are available at the prices shown in the confirmation.  However, in the event of there being any discrepancy in price, or should any product be no longer available we will telephone you, or send you an e-mail to explain the position and to ask for your instructions.  We will not vary your order without your agreement.

Price Information

RepresentTennis has taken great care to ensure prices are accurate. Prices may change over time. RepresentTennis is not registered for VAT.

We do not accept Payment by Paypal where an order is to be despatched to a forwarding agent.

Our Offers & Promotions

From time to time we may run offers, and sales online, unless otherwise stated these will adhere to the following terms:

  • Offer end dates apply.
  • Offers cannot be used in conjunction with any other email, internet or product offer.
  • Offers cannot be used with multi-buys or sale items
  • Offers are not transferable or for publication online or offline elsewhere.
  • Offers such as ‘Spend Over’ exclude delivery charges from the total amount spent.
  • All sale items are subject to availability at time of order. Online ‘Sale’ price includes discount and is not valid in conjunction with any other offer.
  • Sale discounts cannot be applied to previously bought items.
  • In the event a price reduction (% or £ off discount) brings the basket subtotal to below our threshold for free delivery, free delivery will not be applied.
  • Offers are at RepresentTennis sole discretion and are subject to variation or withdrawal without notice
  • Under no circumstances can offers or promotions be applied to previously bought items.

Description of Products

  • All descriptions and measurements quoted are approximate, the reproduction of colours is as accurate current photographic and publishing processes will allow. Colour tone and shade variation may also be as a result of the settings and calibration of the device used to view the product.
  • We have made every effort to portray items on our website accurately, however slight variations may occur.
  • Specifications of products are correct at the time of publishing, slight specification or contents variations may occur as a result of changes by our suppliers. We will endeavour to ensure these are updated on our site as soon as we are aware.

Safety Regulations

  • All products are sourced from reputable suppliers and comply with the appropriate safety and consumer regulations.
  • If a product is recalled for any reason, we will endeavour to contact you using the details taken when you placed your order with us.

Guarantees

We guarantee that if you are not completely satisfied with your purchase, we will exchange it or give you a full refund with no questions asked, provided you return it to us within 30 days* in saleable condition.

If you do wish to return any other item for any reason, please email us for instructions.  Returned items must be in their complete original retail packaging and be in resaleable condition.  Please tell us your reasons for returning the items as we value your comments. We check all goods before they leave our premises but, should there be any discrepancies or damage in transit, please email us immediately at info@representtennis.com

* This is in addition to your statutory rights

Refunds and Exchanges

If you change your mind after completing your order, simply e-mail us explaining that you don’t want to proceed. In any case we guarantee to give you a full refund if you return your purchase to us within 30 days – see above. We regret postage and packing costs are direct costs that we incur, and cannot be refunded other than in accordance with the Distance Selling Regulations.

If your original order qualified for free Postage & Packing but the subsequent return of an item or items reduces the total order value to under the free delivery threshold then our standard £4.00 charge will be deducted from the refund
Please obtain proof of postage if returning an item.